### Refund Policy

At Tom Tails, we are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, our Refund Policy outlines the steps and conditions for returning items and receiving a refund.

#### Eligibility for Refunds

1. **Time Frame**: To be eligible for a refund, you must contact us within 30 days of receiving your order.
2. **Condition of Items**: Products must be unused, in their original packaging, and in the same condition as when you received them.
3. **Proof of Purchase**: A valid receipt or proof of purchase is required for all returns and refunds.

#### Non-Refundable Items

– Perishable goods such as food or treats that have been opened.
– Gift cards.
– Items purchased on final sale or with a significant discount.

#### How to Request a Refund

1. **Contact Us**: Email our customer service team at support@tomtails.com or call us at 1-800-555-TAILS (8245) to initiate the return process. Please provide your order number and a brief explanation of why you are requesting a refund.
2. **Return Authorization**: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item(s).
3. **Shipping**: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

#### Processing Refunds

1. **Inspection**: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
2. **Approval**: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. **Partial Refunds**: In certain situations, only partial refunds may be granted (e.g., if items are not in their original condition or are returned past the 30-day period).

#### Exchanges

If you need to exchange an item for a different size, flavor, or product, please contact us at support@tomtails.com. We will guide you through the exchange process. Please note that you will be responsible for the shipping costs of the exchanged items.

#### Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@tomtails.com or 1-800-555-TAILS (8245). We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

#### Contact Us

For any questions or concerns regarding our Refund Policy, please contact us:

**Email**: mail@tomtails.com
**Phone**: +91 75659 05518
Thank you for choosing Tom Tails. We are dedicated to providing you and your furry friends with the highest quality products and service.