Welcome to Tom Tails! We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping of our products. Please read it carefully to understand our shipping practices and policies.

Shipping Destinations

We currently ship to addresses within the India At this time, we do not offer international shipping.

Shipping Methods and Costs

We offer the following shipping options:

1. Standard Shipping: Typically takes 5-7 business days. Shipping costs are calculated based on the weight and dimensions of your order.
2. Expedited Shipping: Typically takes 2-3 business days. Additional charges apply.
3. Overnight Shipping: Typically delivered the next business day. Additional charges apply.

Shipping costs will be calculated and displayed at checkout.

Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that delivery times may be affected by holidays, weather conditions, and other unforeseen circumstances.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can track your order through the carrier’s website using the tracking number provided.

Shipping Address

Please ensure that your shipping address is correct and complete. Tom Tails is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have made an error in your shipping address, please contact us immediately at mail@tomtails.com.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us at mail@tomtails.com as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.

Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to local regulations. If any restrictions apply to your order, you will be notified at checkout.

Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy page.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Email: mail@tomtails.com
Phone: +91 75659 05518